Business Process Change
A Guide for Business Managers and BPM and Six Sigma ProfessionalsBy
- Paul Harmon, Enterprise Alignment, San Francisco, California, U.S.A.
- Business Process Trends
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.
Paperback, 592 Pages
Published: August 2007
Imprint: Morgan Kaufmann
Youve picked up the right book for just about any goal you have in process management. If youre an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, theres an entire section devoted to managing particular processes. If youre charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better. From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College Paul Harmon has done a great job updating his 2002 classic. BPM has changed significantly over the past 5 years and Paul has integrated those changes with the interrelationships of six sigma, lean, ERP, BPMS, SOA, and other enablers. Paul makes sense of the proliferation of BPM tools while recognizing the fundamental management changes that underpin them. As a result, this book is an excellent tactical reference for cross-functional teams to implement and sustain BPM as a platform for business transformation and to execute strategy. -- George F. Diehl, Global Director, Process Management, Air Products and Chemicals, Inc. Paul Harmon is without doubt the best informed and most trusted observer of all things BPM. True to form, in this book Paul provides a comprehensive and insightful summary of the current BPM landscape. -- Geary Rummler, Founder & Partner, The Performance Design Lab., Coauthor Improving Performance Its a relief for process professionals to be able to move beyond theoretical BPM with case studies and find techniques and methodologies which provide great results in applied BPM. Paul Harmons writing has been an invaluable guide for me for several years, and his methodologies in combination with the open-standard framework based on SCOR®, benchmarking, and methodologies we have been using at Supply-Chain Council provide a complete end-to-end approach for organizations to take themselves not just to the next level, but to place themselves permanently on the top-level of performance. This is a must read for process professionals, whether youre coming at it from the business or the IT side, a Wade-Mecum for the Third-Wave Generation of process experts. -- Joe Francis, CTO, Supply-Chain Council Six Sigma plays a role in business process change -- but this role is often not well understood. Contrary to the proclamations of certain pundits, Six Sigma is not the be-all, end-all first and last word in process change. Nor is it an isolated tool used only for solving problems or optimizing performance within existing processes. It's more subtle than either of these extreme views, and it's critically important to get it right. Until now, no one has effectively addressed the role of Six Sigma in this larger context. But Paul Harmon hits it square-on. Every Six Sigma practitioner should read this book -- and better understand the nature of Six Sigma within the greater world of business process change. -- Bruce Williams, Vice President & General Manager, BPM Solutions, webMethods, Inc. and coauthor of Six Sigma for Dummies and Lean for Dummies. Harmon takes a clear-eyed look at the "movements", the standards, the strategies and the tactics and distills it into a clear picture of how to manage an agile business in the 21st century. As change accelerates and margins fall, this book becomes a must-read for survivors-to-be. -- Dr. Richard Mark Soley, CEO, The Object Management Group (OMG)
- Companies and Business Processes.I: Enterprise Level Concerns.Strategy, Business Processes, and Competitive Advantage.The Business Architecture and Organizational Alignment.Modeling Organizations.Process Performance Metrics and Evaluation.Organizing and Using an Enterprise BPM Group.II: Process Level Concerns. Modeling Processes.Analyzing Activities.Managing and Measuring Business Processes.Process Improvement with Lean and Six Sigma.A Business Process Redesign Methodology.Process Redesign Patterns.Knowledge Workers and Business Rules.III: Implementation Level Concerns.Software Tools for Business Process Modeling and Redesign.Business Process Management Systems.ERP-Driven Redesign.Software Development.IV. Putting it All Together.The Ergonomic Systems Case.