Body Language and the First Line Manager

Body language can account for 70% of the message people give out. Aimed at first line management, this book examines basic body language, the impact that body language can have at work, and how we need to ensure that we are giving out the right non-verbal messages in different management situations. Practical tips are provided on how to improve communication and interaction through the use of appropriate body language.
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Audience

First line managers

 

Book information

  • Published: January 2006
  • Imprint: Chandos Publishing
  • ISBN: 978-1-84334-216-8


Table of Contents

Introduction; The importance of non-verbal communication; First impressions; Your image at work; Achieving assertiveness; Raising your profile; Body language basics v Building rapport; Meeting and greeting people; Presentation skills; Team meetings and briefings; Attending meetings; Gaining cooperation; Staff appraisal; Negotiating skills; Attending interviews; Other cultures; Putting non-verbal communication into practice.