Benchmarking for Best PracticeBy
- Mohamed Zairi, Sabic Chair in Best Practice Management, University of Bradford
Practitioners involved in TQM implementation including quality managers, CEOs, marketing managers, technical/operations managers, HRM professionals, consultants etc; MBA students.
Published: February 1998
Imprint: Butterworth Heinemann
'This book makes an excellent contribution in the fields of TQM, benchmarking and continuous learning. Based on Professor Zairi's extensive applied research in world class aspiring organizations, it offers a good reference for practitioners charged with understanding how to improve processes and best practice methods.' John Oakland 'Benchmarking for Best Practice' is a valuable reference tool at two levels. Firstly it can be used to identify key processes and measures for the critical processes which form the chapter headings. ... The book is also a treasure trove of best practice exemplars. ... Benchmarking for Best Practice is highly recommended.' The Benchmark November 1996 'Benchmarking for Best Practice is a valuable reference tool .. ...a treasure trove of best practice exemplars. Benchmarking for Best Practice is highly recommended.' The Benchmark, November 1996