Benchmarking for Best Practice
- Mohamed Zairi, Sabic Chair in Best Practice Management, University of Bradford
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading.It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.Professor Mohamed Zairi is an international expert and leading figure in the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
Practitioners involved in TQM implementation including quality managers, CEOs, marketing managers, technical/operations managers, HRM professionals, consultants etc; MBA students.