Automotive Quality Systems Handbook

ISO/TS 16949:2002 Edition


  • David Hoyle, International management consultant with over 30 years' experience in quality management

ISO/TS 16949:2002 (TS2) will have a huge impact on the whole of the automobile industry as it formalises, under a single world-wide standard, the quality system that must be met by vehicle manufacturers and their suppliers. This handbook is the only comprehensive guide to understanding and satisfying the requirements of ISO/TS 16949:2002. Written by best-selling quality author David Hoyle (ISO 9000 Quality Systems Handbook) this new book is ideal for those new to the standard or establishing a single management system for the first time, as well as those migrating from existing quality management systems. It will suit quality system managers and quality professionals across the automotive industry, managers and executive level readers, consultants, auditors, trainers and students of management and quality.
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Quality system professionals (managers/business development managers in first, second and third tier auto/component manufacturers); Quality system consultants


Book information

  • Published: August 2005
  • ISBN: 978-0-7506-6663-3


"The objectives set out for creating the ISO/TS 16949 Standard include a move forwards such that more than before this Standard prescribes elements that will be reflected in continuously improved product quality and not merely systems requirements. David Hoyle's book captures and explains the philosophy behind the Standard in a comprehensive and understandable manner as well as giving insights into the processes required to satisfy the technical requirements." - Business Excellence Manager, Quality Improvement The Society of Motor Manufacturers & Traders Ltd "THIS BOOK IS UNQUESTIONABLY THE BEST QUALITY REFERENCE BOOK EVER WRITTEN! David Hoyle confidently explains the underlying logic behind ISO and QS requirements in such a manner that the reader is amazed at the simplicity of the requirement and how it will benefit his company. I feel more motivated and positive each time I use it! The book is well organized and addresses complex issues in a logical, well ordered fashion. The author uses excellent examples to illustrate his points. The "task lists" and "Do's and Don'ts" provided for each section are the single best reference checklist I have come across. He makes extensive use of charts and diagrams to illustrate interdependencies and processes. What I like best about this author is that he clearly understands the real world and the problems and challenges that face every company. He sites real-world examples and solutions. He takes a common sense approach so that you get a quality company and product, not just an expensive bound manual. So many other quality authors come off as dry and unyielding losing sight of the real goal. The first thing any company should do when contemplating ISO or QS is to go and buy a copy of this book for every Senior Executive and Manager! David Hoyle is a true pioneer in Quality and a guy to keep your eye on. I also follow his speeches and articles. I have no doubt that his contributions will someday reshape this field." - Steven P Gray (St. Louis, Missouri) “The second edition of Automotive Quality Systems Handbook, ISO/TS 16949:2002 is twice as good as the first edition…This first three chapters alone are worth the cost of the book. They explain the process approach in terms easily understood and applied to any quality management system…The real thrust of the book is how to implement the ISO/TS 16949 standard, and here is where Hoyle takes a new approach. Authors of other books about implementing standards only regurgitate the standards and define the rules of implementation. Hoyle uses a direct style of writing and refers to the reader in the second person. He also explains each requirement of the standard by answering three basic questions: what does it mean, why is it important and how is it implemented. The book provides plenty of diagrams and figures. This book is a must have for any company, whether it is to implement TS 16949:2002 or improve an already registered ISO 9001 quality management system. It is a guaranteed reference handbook to be used over and over again.” – Quality Progress, April 2006

Table of Contents

ContentsPrefaceChapter 1: Basic conceptsIntroductionPrinciples or prescriptionQualityThe interested partiesThe characteristics of qualityAchieving sustaining and improving qualityManaging processesDeveloping an effective systemSummaryBasic concepts - Food for thoughtChapter 2:Perceptions of ISO 9000 and its derivativesIntroductionHow we think about ISO 9000How we think about quality management systemsHow we think about certificationHow ISO 9000 made us think about qualityHow we think about reviews, inspections and auditsIs ISO/TS 16949:2002 any different?SummaryPerceptions of ISO 9000 Food for thoughtChapter 3:Role, origins and application of ISO/TS 16949The role of ISO/TS 16949OriginsApplication of ISO/TS 16949 requirementsSummaryRole, origins and application - Food for thoughtChapter 4: Quality management system Establishing a quality management system (4.1)Identifying processes (4.1a)Sequence and interaction of processes (4.1b)Criteria and methods for effective operation and control (4.1c)Documenting a quality management system (4.1, 4.2.1)Documented procedures (4.2.1c)Documents that ensure effective planning, operation and control of processes (4.2.1d)Implementing a quality management system (4.1)Managing processes (4.1)Ensuring information availability (4.1d)Ensuring the availability of resources (4.1d)Measuring, monitoring and analysing processes (4.1e)Maintaining a quality management system (4.1)Continual improvement in the QMS and its processes (4.1 & 4.1f)Outsourcing (4.1)Preparing the quality manual (4.2.1b)Control of documents (4.2.3)Control of records (4.2.1e & 4.2.4)SummaryQuality Management System Requirements ChecklistsQuality Management System - Food for ThoughtChapter 5: Management responsibility Summary of requirementsManagement commitment (5.1)Customer focus (5.2)Quality policy (5.3)Quality objectives (5.4.1)Quality management system planning (5.4.2)Responsibility and authority (5.5.1)Management Representative (5.5.2)Internal communication (5.5.3)Management Review (5.6)SummaryManagement Responsibility Requirements ChecklistManagement Responsibility - Food for ThoughtChapter 6: Resource management Summary of requirementsDetermining resources (6.1)Providing resources (6.1 & of personnel (6.2.1)Training awareness and competence (6.2.2)Infrastructure (6.3)Work environment (6.4)SummaryResource Management Requirements ChecklistResource Management - Food for thoughtChapter 7: Product realization Summary of requirementsPlanning product realization processes (7.1)Customer-related processes (7.2)Design and development (7.3)Purchasing (7.4)Production and service provision (7.5)Control of measuring and monitoring devices (7.6)SummaryProduct Realization Requirements ChecklistProduct Realization - Food for ThoughtChapter 8: Measurement, analysis and improvementSummary of requirementsMonitoring, measurement, analysis and improvement processes (8.1)Customer satisfaction (8.2.1 & audit (8.2.2)Measurement and monitoring of processes (8.2.3)Measurement and monitoring of product (8.2.4)Control of nonconforming product (8.3)Analysis of data (8.4)Improvement (8.5)SummaryMeasurement, analysis and improvement Requirements checklistMeasurement, analysis and improvement - food for thoughtAppendix A GlossaryAppendix B Related web sitesIndex