Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's ChildrenBy
- Charles Betz, Research Director for IT Portfolio Management for Enterprise Management Associates
Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.
This book is intended for IT Directors, managers and CIOs; business owners; IT governance employees; business process management strategists (such as Six Sigma); IT Consultants; IT auditors; middle-management in enterprise.
Paperback, 480 Pages
Published: September 2011
Imprint: Morgan Kaufmann
"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."
--SciTech Book News
CHAPTER 1 IT in a World of Continuous Improvement
What Is "Information Technology"?
What Is an IT Service?What Is Lean?
What Is IT Value?What Is Lean IT?
CHAPTER 2 Architecture ApproachThe Production of IT Services
IT Value Chains, Streams, and ProcessesThe IT Management Functions
The Information Architecture of IT ManagementA Supporting Systems Architecture for IT Management
CHAPTER 3 Patterns for the IT ProcessesIT Process Principles
Accept Demand PatternsExecute Project Patterns
Deliver Release PatternsComplete Change Patterns
Fulfill Service Request PatternsDeliver Transactional Service Patterns
Restore Service PatternsImprove Service Patterns
Retire Service PatternsConclusion
CHAPTER 4 Patterns for the IT LifecyclesThe Application Service Lifecycle
The IT Infrastructure Service LifecycleThe Technology Product Lifecycle
The IT Asset LifecycleGeneral Patterns for IT Portfolio Management
EpilogueAPPENDIX A Extended Definitions for the IT Architectural
CatalogsIT Lifecycle Definitions
IT Process DefinitionsIT Function Definitions
IT Data DefinitionsIT Management Systems Definitions
APPENDIX B Fundamentals of Computing for the BusinessProfessional
APPENDIX C Production and ServicesREFERENCES