Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's ChildrenBy
- Charles Betz
This book is intended for IT Directors, managers and CIOs; business owners; IT governance employees; business process management strategists (such as Six Sigma); IT Consultants; IT auditors; middle-management in enterprise.
Paperback, 480 Pages
Published: September 2011
Imprint: Morgan Kaufmann
"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."
--SciTech Book News
CHAPTER 1 IT in a World of Continuous Improvement
What Is "Information Technology"?
What Is an IT Service?
What Is Lean?
What Is IT Value?
What Is Lean IT?
CHAPTER 2 Architecture Approach
The Production of IT Services
IT Value Chains, Streams, and Processes
The IT Management Functions
The Information Architecture of IT Management
A Supporting Systems Architecture for IT Management
CHAPTER 3 Patterns for the IT Processes
IT Process Principles
Accept Demand Patterns
Execute Project Patterns
Deliver Release Patterns
Complete Change Patterns
Fulfill Service Request Patterns
Deliver Transactional Service Patterns
Restore Service Patterns
Improve Service Patterns
Retire Service Patterns
CHAPTER 4 Patterns for the IT Lifecycles
The Application Service Lifecycle
The IT Infrastructure Service Lifecycle
The Technology Product Lifecycle
The IT Asset Lifecycle
General Patterns for IT Portfolio Management
APPENDIX A Extended Definitions for the IT Architectural
IT Lifecycle Definitions
IT Process Definitions
IT Function Definitions
IT Data Definitions
IT Management Systems Definitions
APPENDIX B Fundamentals of Computing for the Business
APPENDIX C Production and Services