Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's ChildrenBy
- Charles Betz
This book is intended for IT Directors, managers and CIOs; business owners; IT governance employees; business process management strategists (such as Six Sigma); IT Consultants; IT auditors; middle-management in enterprise.
Paperback, 480 Pages
Published: September 2011
Imprint: Morgan Kaufmann
"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."
--SciTech Book News