Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

By

  • Charles Betz, Research Director for IT Portfolio Management for Enterprise Management Associates

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.
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Audience

This book is intended for IT Directors, managers and CIOs; business owners; IT governance employees; business process management strategists (such as Six Sigma); IT Consultants; IT auditors; middle-management in enterprise.

 

Book information

  • Published: September 2011
  • Imprint: MORGAN KAUFMANN
  • ISBN: 978-0-12-385017-1

Reviews

"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."--SciTech Book News




Table of Contents

CHAPTER 1 IT in a World of Continuous Improvement

What Is "Information Technology"?

What Is an IT Service?

What Is Lean?

What Is IT Value?

What Is Lean IT?

Conclusion

Further Reading

CHAPTER 2 Architecture Approach

The Production of IT Services

IT Value Chains, Streams, and Processes

The IT Management Functions

The Information Architecture of IT Management

A Supporting Systems Architecture for IT Management

The Matrices

Conclusion

CHAPTER 3 Patterns for the IT Processes

IT Process Principles

Accept Demand Patterns

Execute Project Patterns

Deliver Release Patterns

Complete Change Patterns

Fulfill Service Request Patterns

Deliver Transactional Service Patterns

Restore Service Patterns

Improve Service Patterns

Retire Service Patterns

Conclusion

CHAPTER 4 Patterns for the IT Lifecycles

The Application Service Lifecycle

The IT Infrastructure Service Lifecycle

The Technology Product Lifecycle

The IT Asset Lifecycle

General Patterns for IT Portfolio Management

Epilogue

APPENDIX A Extended Definitions for the IT Architectural

Catalogs

IT Lifecycle Definitions

IT Process Definitions

IT Function Definitions

IT Data Definitions

IT Management Systems Definitions

APPENDIX B Fundamentals of Computing for the Business

Professional

APPENDIX C Production and Services

REFERENCES

INDEX