Applying Knowledge Management book cover

Applying Knowledge Management

Techniques for Building Corporate Memories

The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation, and review of the knowledge assets of an organization in a controlled way. Today, organizations are applying KM throughout their systems, from information management to marketing to human resources. Applying Knowledge Management: Techniques for Building Corporate Memories examines why case-based reasoning (CBR) is so well suited for KM. CBR can be used to adapt solutions originally designed to solve problems in the past, to address new problems faced by the organization. This book clearly demonstrates how CBR can be successfully applied to KM problems by presenting several in-depth case-studies. Ian Watson, a well-known researcher in case-based reasoning and author of the introductory book, Applying CBR: Techniques for Enterprise Systems has written this book specifically for IT managers and knowledge management system developers.

Commercial Developers; IT Managers


Published: December 2002

Imprint: Morgan Kaufmann

ISBN: 978-1-55860-760-6


  • "Applying Knowledge Management: Techniques for Building Corporate Memories is very readable and follows a logical order, sticking to the facts without burdening the reader with a lot of irrelevant detail. Most existing texts on artificial intelligence applications or knowledge management tend to deal with isolated examples of CBR applications. In contrast, this text has the virtue of dealing with CBR exclusively, and in doing so shows a diversity of problems addressable by the CBR approach. This book will really be read, and not just consigned to some dusty shelf after reading the first few pages." -Rick Magaldi, Senior Technical Consultant (Artificial Intelligence), British Airways "This book is written in a clear and friendly style that presupposes no specialized technical knowledge. It is full of practical wisdom about what works, why it works, how to make it work, and what it looks like when it works. This would be a great book to give to every member of a knowledge-system development team." -Alexander P. Morgan, Principal Research Scientist, General Motors


  • Preface; Knowledge Management and Organizational Memory; Understanding Case-Based Reasoning; Managing Product Quality: Total Recall at National Semiconductor; Developing Expertise: Color Matching at General Electric Plastics; Improving Process Design: Knowledge Sharing in an Aluminum Foundry; Benchmarking Best Practice: Internal Financial Control at Deloitte Touche; Information Retrieval: Intelligent Online Product Selection for Analog Devices; Distributed Sales Support: Web-Based Engineering at Western Air; Personalizing Information Services: Intelligent Digital TV at ChangingWorlds; Lessons Learned; Appendix Resources; Index


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