Application Administrators Handbook

Installing, Updating and Troubleshooting Software

By

  • Kelly Bourne, Applications Administrator with The Interpublic Group of Companies (IPG), and author of Testing Client/Server Systems published by McGraw-Hill.

An application administrator installs, updates, optimizes, debugs and otherwise maintains computer applications for an organization. In most cases, these applications have been licensed from a third party, but they may have been developed internally. Examples of application types include enterprise resource planning (ERP), customer resource management (CRM), and point of sale (POS), legal contract management, time tracking, accounts payable/receivable, payroll, SOX compliance tracking, budgeting, forecasting and training. In many cases, the organization is absolutely dependent that these applications be kept running. The importance of application administrators and the level to which organizations depend upon them is easily overlooked.

Application Administrators Handbook provides an overview of every phase of administering an application, from working with the vendor before installation, the installation process itself, importing data into the application, handling upgrades, working with application users to report problems, scheduling backups, automating tasks that need to be done on a repetitive schedule, and finally retiring an application. It provides detailed, hands-on instructions on how to perform many specific tasks that an application administrator must be able to handle.

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Audience

Application Administrators, Computer and Network Systems Managers

 

Book information

  • Published: October 2013
  • Imprint: MORGAN KAUFMANN
  • ISBN: 978-0-12-398545-3


Table of Contents

  1. What does an Application Administrator do?
  2. Design of Systems
  3. Architecture
  4. Features Common to Many Applications
  5. Application Specifics
  6. Configuration Management
  7. Change Control
  8. Installing Software
  9. Software support
  10. Updates and Patches
  11. Supporting Existing Applications
  12. Handling Problems with Applications
  13. Repetitive Applications
  14. Security
  15. The Server
  16. Tuning Applications
  17. The Network
  18. The Organization
  19. The Users Viewpoint
  20. The Vendors
  21. The Consultants
  22. The Government Gets Involved
  23. Common Systems Tools
  24. Systems Tools Microsoft
  25. Systems Tools UNIX/Linux
  26. Tools you Should Develop
  27. Third Party Tools
  28. Troubleshooting Tips
  29. Things to Advance that Payoff
  30. Things That Will Happen That You Don’t Want to Think About
  31. The End of Days: Decommissioning an Application
  32. What Every Application Administrator should know
  33. Education
  34. Parting Advice: Advice Unsolicited