Elsevier receives millionth response to Editor, Author and Reviewer Satisfaction Survey

As part of our feedback program the quarterly Editor, Author and Reviewer Satisfaction Surveys give us insights into how our customers think and feel about our products and services. The feedback helps and inspires us to improve our products and services. The sheer scale of responses indicates how invested our customers are in helping us improve our products and services.

Rewarding the millionth respondent

In March, we received the millionth response to our surveys. To commemorate this milestone, a prize was awarded to the millionth respondent, Dr. Agnieszka Sobczak-Kupiec, PhD, who specializes in material engineering, chemical engineering, technology and nanotechnology at the Krakow University of Technology, Poland. She completed the survey after she published her article titled "The influence of calcination parameters on free calcium oxide content in natural hydroxyapatite" in Elsevier's Ceramics International.

Ewa Kittel-Prejs, Publishing Director for Elsevier in Poland presented her the prize: an iPad and a $250 Elsevier WebShop gift certificate – as well as eBook subscriptions worth more than €10,000 for her institution.

Looking ahead

We continuously aim to help our authors, editors and reviewers improve their outcomes and work processes. To do so we need to repeatedly think about the value we offer them, not just in absolute terms. The Editor, Author and Reviewer Satisfaction Surveys help us identify where we can make the greatest difference, so that we can continue helping researchers advance science and improve and save lives.

Using feedback constructively

Some examples of initiatives that have come about from listening to our authors, editors and reviewers over the years are detailed below: